Fixing Audio and Video Issues On Broadcasts

We have been receiving feedback with issues relating to the audio and video of our broadcasts being inconsistent. There are a few fixes you can try that some members in the community have had success with. The following fixes may resolve the issues.

Fix 1 – Use Chrome or Firefox

An easy fix may be to use Chrome or Firefox as your primary browser. You can find the downloads for these browsers here:

• http://www.chrome.com
• http://www.firefox.com

Fix 2 – Clear cache

Clearing the cache may resolve the issue. The cache is older files and settings that may be conflicting with the broadcast

• Chrome – https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
• Firefox – https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Fix 3 – Disable Adobe Flash

We have received a fix from other community members that may resolve the issue. The fix is to disable Adobe Flash, which may be the problem. Alternatively, please try to clear the cache of your

Firefox
1) Open up Firefox and go to the top bar and on the R click on the three little lines in a column
2) Scroll down and click on “Add-ons”
3) On the L of the screen you will see a list. Click on “Plug-ins”
4) Look for Shockwave Flash. Across from this you will see a box that says “activate”. Click on it and click on “never activate”. It should then say “disabled” next to Shockwave Flash

Chrome
1) go to “Settings” (there are several ways to get there – including clicking on the 3 dots (in a column) to get the menu (or if you are signed on to CHROME – click on your name (on top of screen for me)
2) scroll down and click on “Advanced”
3) click on Privacy and Security
4) scroll down and click on “Content settings” (it is just above “Clear browsing data”) and then click on the little sideways arrow (over to the right on the “Content settings” line on my PC) to open that up
5) scroll down to “Flash” – the icon in front of the word looks like a puzzle piece (how appropriate!) and again – click on little arrow to open that up
6) first option under Flash – I have set to “ask first”
7) further down under Flash, find ALLOW – and there you might see something like “https://tongrenstation.com:80” (or some other number rather than 80; and then
8) open up the options on the right of that line which concludes the word tongrenstation and click on remove

Previous versions of Chrome
1) Advanced Settings…at bottom of screen
2) Privacy Heading/Content Settings Button
3) Plug Ins Heading/Manage Individual Plug Ins link
4) Adobe Flash Player… Disable

Safari
1- Click on Safari in upper L corner
2 – Click on Preferences
3 – Then click on Websites
4 – Turn off plug-in on Tongrenstation.